At 1ecome, we believe you deserve to know exactly what personal information we hold, why we hold it, and what we do with it. This policy is written in plain English — no unnecessary legal language — because transparency is something we genuinely care about.
This Privacy Policy describes how 1ecome ("the Company," "we," "us," "our") collects, processes, stores and protects personal data relating to registered players, visitors to the 1ecome website, and anyone else who interacts with our services ("you").
1ecome takes privacy seriously — not because it is a legal obligation, but because we think Pakistani players deserve to know exactly what happens with the information they share with us. We have written this policy to be read and understood by real people, not to serve as a technical compliance document that nobody actually reads through.
This policy applies to all personal data processed by 1ecome in connection with the 1ecome platform, including the website, any mobile experience, customer support interactions, marketing communications and payment processing. It should be read alongside our Terms and Conditions, which govern the overall relationship between you and 1ecome.
For the purposes of applicable data protection legislation, 1ecome is the data controller for personal information collected through the platform. This means we determine the purposes for which your data is processed and are responsible for ensuring it is handled lawfully, fairly and transparently.
If you have questions about how your personal data is handled by 1ecome, or wish to exercise any of your rights described in this policy, the appropriate point of contact is our player support team, reachable 24/7 through live chat or at support@1ecome.com. Data-related requests are handled with priority and will receive a response within the timeframes described in Section 11.
1ecome collects only the personal data that is genuinely necessary to operate your account, process transactions and comply with legal obligations. We do not collect data speculatively or hold information we have no clear use for.
1ecome collects personal data through the following channels:
| Purpose | Data Used | Required? |
|---|---|---|
| Account creation and management | Identity, contact, authentication data | Essential |
| Processing deposits and withdrawals | Financial, transaction, identity data | Essential |
| Age and identity verification (KYC) | CNIC/passport, date of birth, name | Essential |
| Anti-money laundering (AML) compliance | Transaction data, source of funds | Legal obligation |
| Fraud detection and prevention | Technical, transaction, activity data | Essential |
| Providing betting and casino services | Activity, betting, session data | Essential |
| Responsible gaming monitoring | Activity data, RG tool usage | Essential |
| Customer support | Communication, account data | Essential |
| Platform improvement and analytics | Technical, usage, anonymised activity data | Non-essential |
| Promotional communications (opted-in only) | Contact data, activity preferences | Non-essential |
1ecome does not use your personal data for purposes beyond those listed above without your explicit consent. Where data is used for non-essential purposes such as platform analytics, it is anonymised or aggregated wherever possible so that individual players cannot be identified from it.
For each category of data processing described in Section 5, 1ecome relies on one or more of the following legal bases:
1ecome shares personal data only where there is a clear, necessary reason to do so. We do not sell your data, and we do not share it with parties who have no legitimate need for it in connection with operating your account.
Easypaisa, JazzCash, NayaPay, SadaPay, banking partners (IBFT) and card processing networks receive the transaction data necessary to process your deposits and withdrawals. These are established, regulated financial service providers operating in Pakistan. Each has its own privacy and security obligations that apply to the data they receive from 1ecome.
Third-party casino game providers — including Evolution Gaming, Pragmatic Play and Ezugi — receive the session data necessary to deliver their games through the 1ecome platform. This is limited to session tokens and game activity data. These providers do not receive your full identity details, payment information, or contact data.
Where enhanced KYC verification is required, 1ecome may use third-party identity verification tools that process your document data in a secure, compliant environment. These services are used solely for the verification purpose and do not retain your data beyond the verification lifecycle.
1ecome uses third-party fraud detection partners that may process limited technical data — such as device fingerprinting and IP reputation data — to identify suspicious activity patterns. This processing is carried out to protect you as well as 1ecome from fraud and identity theft.
1ecome may be required to disclose personal data to relevant authorities — regulatory bodies, law enforcement, or courts — where required by applicable law. In such cases, disclosure is limited to what is legally required and, where permitted by law, you will be informed of the disclosure.
In the event of a merger, acquisition, or sale of 1ecome's business assets, personal data may transfer to the acquiring entity as part of the transaction. In such circumstances, 1ecome will notify registered players in advance and ensure that data protection obligations carry over to the successor entity.
1ecome retains personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. The following retention periods apply:
When retention periods expire, data is securely deleted or permanently anonymised. There are no circumstances in which 1ecome retains personal data indefinitely for no defined purpose.
1ecome employs technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:
1ecome uses cookies and similar technologies on its website and mobile platform. Cookies are small text files stored on your device that allow the platform to recognise you across sessions and remember your preferences.
These cookies are required for the 1ecome platform to function and cannot be disabled. They include session authentication tokens (which keep you logged in), security cookies (which prevent cross-site request forgery), and load-balancing cookies that ensure reliable platform access.
These cookies remember your preferences — such as your chosen language, display settings, and responsible gaming configurations — so you do not have to re-enter them each time you log in. They can be disabled in your browser settings, but doing so may affect the platform experience.
1ecome uses analytics tools to understand how players use the platform in aggregate — which sections are most visited, where navigation difficulties occur, and how performance improvements affect usage patterns. This data is collected in anonymised or aggregated form and does not identify individual players. You can opt out of analytics cookies in your browser settings.
All major browsers allow you to view, manage and delete cookies through their settings menus. Disabling essential cookies will prevent you from using the 1ecome platform as they are required for login and security functions. Disabling functional or analytics cookies will not affect your ability to deposit, bet, or withdraw.
You have the following rights with respect to your personal data held by 1ecome. To exercise any of these rights, contact our support team by live chat or at support@1ecome.com. We will respond within 30 days in all cases, and within 7 days for straightforward requests.
Request a copy of all personal data 1ecome holds about you. We will provide this in a clear, readable format within 30 days.
If any personal data we hold is inaccurate or incomplete, you can request correction. Updates take effect within 72 hours.
Request deletion of your personal data where there is no legal obligation to retain it. Note: financial records must be retained for five years by law.
Ask us to restrict processing of your data while a dispute or correction request is being resolved, without deleting the data entirely.
Receive your personal data in a structured, machine-readable format that you can transfer to another service provider if you choose.
Object to processing based on legitimate interests, including profiling. You can also opt out of marketing communications at any time.
1ecome does not knowingly collect personal data from anyone under 18 years of age. The platform is strictly for adults only. Age verification is carried out as part of the registration and KYC process.
If 1ecome discovers that a registered account belongs to a person under 18, the account will be immediately closed, any deposits returned, and all data associated with the account deleted as quickly as legally possible. Any winnings accumulated by an under-18 account are not payable and will be retained.
If you believe an under-18 person has registered at 1ecome, please report this to our support team immediately at support@1ecome.com. We will investigate and act promptly. 1ecome supports parental control tools and recommends that parents and guardians in Pakistan use available filtering software to prevent minors accessing online betting platforms.
1ecome processes the majority of personal data within Pakistan or within jurisdictions that provide adequate levels of data protection. Where data is processed by third-party service providers located outside Pakistan — for example, international game providers or global fraud detection services — 1ecome ensures that appropriate safeguards are in place.
These safeguards include data processing agreements that impose equivalent data protection obligations on international recipients, and — where applicable — reliance on adequacy decisions or standard contractual clauses that provide a recognised legal basis for international transfer under applicable privacy law. You may request details of the specific safeguards in place for any international transfer of your data by contacting 1ecome support.
1ecome may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. The "Last Updated" date at the top of this page reflects the date of the most recent revision.
Where changes are material — meaning they significantly affect how your personal data is used or your rights in relation to it — 1ecome will notify registered players via the platform notification system or by email to your registered address at least 14 days before the changes take effect. You will have the opportunity to review the changes and, if you do not agree with them, to close your account before they apply. Continued use of 1ecome following the effective date of revised Terms constitutes acceptance of the updated policy.
For any questions, concerns or requests relating to this Privacy Policy or the personal data 1ecome holds about you, please contact us through the following channels:
1ecome aims to respond to all privacy-related queries within 7 working days and to fully resolve all data subject requests within 30 calendar days. Where a request is particularly complex or involves a large volume of data, we will notify you within the initial 7-day period and provide a realistic completion timeline.
Six commitments that put your data security first.
All data transmitted to and from 1ecome uses 256-bit SSL encryption — the same standard applied by Pakistan's major commercial banks. No plaintext data crosses our network.
1ecome has never sold personal data to a third party for marketing or any other commercial purpose. Your information exists to run your account — full stop.
Access to player data within 1ecome is restricted to authorised personnel on a need-to-know basis only. All internal access is logged and audited regularly.
Data is not held indefinitely. Every category of personal data has a clear retention period, and secure deletion occurs automatically when that period expires.
Data access, correction, deletion and portability requests are treated as priority queries by 1ecome's support team — always responded to within 7 days, fully resolved within 30.
In the unlikely event of a data breach affecting your personal information, 1ecome will notify you promptly with clear information about what happened and what steps we are taking.